Our Patient-Centered Care is All About You
Baylor Scott & White Orthopedic and Spine Hospital works with Press Ganey Associates, Inc. to monitor and improve our patient experience. For more than 25 years, Press Ganey has been the industry’s recognized leader in health care performance improvement. Press Ganey works with more than 10,000 health care organizations nationwide, including 50% of all U.S hospitals, to improve clinical and business outcomes. Through their help, we are able to track the patient experience and better understand the things we can do to make the patient and family experience as good as possible.
The expertise of our physicians and staff are obviously an important component in excellent patient care, but so is the involvement of our patients and their families. That’s why Baylor delivers what we refer to as patient-centered care.
Patient-centered care is based on the active involvement of patients and their families at every level of care, and empowers them to make decisions about treatment options. After all, no one knows better than the actual patients what matters most regarding their ability to get and stay well. Patient-centered care also includes considering a patient’s cultural traditions, personal preferences and values, family situations, social circumstances and lifestyles. Better addressing the actual healthcare needs and preferences of our patients helps us provide the most appropriate and cost-effective care.
Of course patients will continue to require the guidance of physicians and hospital staff in making their personal decisions. That’s why we go to great lengths to educate our patients about their diagnosis, potential treatment, or healthy behavior, providing full and unbiased information about options, benefits and risks.
A focus on patient-centered care is now widely recognized as a key component of high-quality health care, and Baylor is committed to implementing it at all of our hospitals.
Your satisfaction is important to us, and we appreciate the opportunity to respond to your feedback.
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